Returns & Refunds

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How can I get a refund if I'm unhappy with your products?

If you are unsatisfied with our products and feel that they do not match the description, simply email our customer service team at contact@jecless.com for a REFUND within 30-days.

How can I initiate a return?

To start a return, please contact us at contact@jecless.com Once your return is accepted, we will provide you with the necessary return instructions. Please note that items sent back to us without prior authorization will not be accepted.

How long do I have to request a return?

You may request a return for a refund within 30 days of receiving your item.

How long do I have to request a exchanges?

You can ask for an exchange within 30 days of receiving your item.

How long does it take to process a refund for returned items?

At JECLESS, we strive to process refunds promptly. On average, the refund process takes between 0 to 10 business days from the time your return is received and confirmed. Please note that this timeframe may vary based on factors such as shipping times and the specific circumstances of your return. We appreciate your patience and assure you that we are committed to ensuring a smooth and efficient refund process for our valued customers.

What are the conditions for a return?

To be eligible for a return, the item must be in the same condition as you received it – unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Who covers the return shipping fee for defective products?

If you prefer a refund instead of a replacement for a defective product, you will need to return the item. Jecless does not cover the return shipping fee.

What if I have questions about the return process?

For any questions related to returns, feel free to reach out to us at contact@jecless.com. We are here to assist you.

What should I do if my order arrives damaged, defective, or incorrect?

Upon receiving your order, please inspect the items carefully. If you find the item defective, damaged, or receive the wrong item, contact us immediately at contact@jecless.com. We will evaluate the issue and make it right.

How will I know if my return is approved for a refund?

We will notify you once we receive and inspect your return. If the refund is approved, we will inform you accordingly. The refund will be automatically processed to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund to your account.

What is the timeframe for requesting a return and receiving a refund for a product, and are there any additional fees or costs associated with the return process? 

If you want to return a product and get a refund, please remember that you have 30 days from the date of receiving the item to request a return. Keep in mind that you will need to cover the cost of return shipping. Additionally, please be aware that there restocking fees of 11% deducted from your refund, and all shipping costs are non-refundable To avoid any surprises, we recommend carefully reviewing our return policy before making a purchase.

What does 'Jecless' comprehensive returns and exchanges policy aim to provide?

We hope this comprehensive returns and exchanges policy provides clarity on the process and assures you that we are committed to your satisfaction at Jecless. If you have any further inquiries, don't hesitate to contact us at contact@jecless.com.