FAQs

How can I get a full refund if I'm unhappy with your products?

If you are unsatisfied with our products and feel that they do not match the description, simply email our customer service team at contact@jecless.com for a FULL REFUND within 30-days.

What are your shipping options and delivery times?

We offer standard shipping usually takes 5-7 business days for delivery, while express shipping takes 2-3 business days.

Do you offer international shipping?

Yes, we offer international shipping to various countries. During the checkout process, you can select your country, and shipping options and costs will be displayed.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Master Card, Visa, Maestro, American Express, Discover, Diners Club, Apple Pay, and Google Pay).

What materials are used in your products?

Our Apple Watch bands are made from high-quality Grade 2 Titanium, 316L Stainless Steel, Handmade genuine leather, and Silicone. Our iPhone cases and AirPods cases are crafted from durable and premium materials, including genuine leather, silicone, TPU, and polycarbonate

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website Track Your Order

What is your return and exchange policy?

We have a hassle-free 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return.

Are your products made from genuine materials?

Yes, we are committed to providing high-quality products made from genuine and durable materials. Each product undergoes strict quality control to ensure customer satisfaction.

What devices are compatible with your Apple Watch bands?

Our Apple Watch bands are designed to fit all Apple Watch models, including Series 1 through Ultra 2. You can choose the appropriate band size (38mm, 40mm, 41mm, 42mm, 44mm, 45mm, or 49mm) to ensure a perfect fit.

Are your iPhone cases compatible with wireless charging?

Yes, some of our iPhone cases are specifically designed to be compatible with wireless charging. You can charge your iPhone wirelessly without removing the case.

Can I customize my Apple Watch band or iPhone case with my name or initials?

At the moment, we do not offer customization options. However, we regularly introduce new designs and styles for you to choose from.

Do you offer bulk discounts for corporate or wholesale orders?

Yes, we offer bulk discounts for corporate or wholesale orders. Please contact our support team with your requirements, and we'll be happy to assist you.

How can I contact your customer support?

You can reach our customer support team through the Contact Us page on our website, where you can fill out a form with your inquiry, or you can email us directly at contact@jecless.com. We aim to respond to all queries within 24 hours.