Q: How can I request a refund for unsatisfactory products?
A: Email our customer service team at contact@jecless.com within 30 days to request a refund.
Q: How do I initiate a return?
A: Contact us at contact@jecless.com to start a return process.
Q: What is the timeframe for requesting a return or exchange?
A: You have 30 days from the date of receiving your item to request a return or exchange.
Q: How long does it take to process a refund for returned items?
A: Refunds are typically processed within 10 business days from the time your return is received and confirmed.
Q: What are the conditions for a return?
A: The item must be unworn/unused, with tags, and in its original packaging for a return. You'll also need to provide the receipt or proof of purchase.
Q: Who covers the return shipping fee for defective products?
A: You are responsible for the return shipping fee for defective products.
Q: What should I do if my order arrives damaged, defective, or incorrect?
A: Contact us immediately at contact@jecless.com if your order arrives damaged, defective, or incorrect.
Q: How will I know if my return is approved for a refund?
A: We will notify you once your return is approved, and the refund will be processed to your original payment method. Keep in mind that it may take time for your bank to process the refund.
All orders come with a 30-day return policy & FREE SHIPPING! OVER 69$
If you are unsatisfied with our products and feel that they do not match the description, simply email our customer service team at contact@jecless.com for a REFUND within 30-days.
Below are the estimated delivery times for different regions:
United Status:
- Standard Shipping: 4 to 11 business days.
- Premium Shipping: 3 to 7 business days.
United Kingdom, Australia, Canada
and New Zealand:
- Standard Shipping: 4 to 9 business days.
- Premium Shipping: 3 to 12 business days.
Rest of the world:
- Standard Shipping: 4 to 16 business days.
- Premium Shipping: 4 to 10 business days.
